Desorix

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Support ​

How to get help ​

  1. Check the docs: Troubleshooting, the FAQ and, for anything at Meta, Connect WhatsApp → Troubleshooting.
  2. Look at Administration → System. It shows whether the cron job runs, waiting and failed background jobs, and the server checks. Most problems show up there.
  3. Contact us: email support@desorix.com, or use the comments on the CodeCanyon item page. Replies come Monday to Friday, within 2 business days.

What to include ​

  • Your purchase code (or its last 4 characters) and your Desorix version (Administration → Updates).
  • What you did, what you expected and what happened, with a screenshot.
  • For errors: the time it happened and the matching lines from storage/logs/laravel.log (in File Manager). Desorix removes tokens and secrets from its logs, but check before you send them anyway.
  • Never send your Meta access token, App Secret, AI keys or .env file. We never need them.

What support covers ​

Included with your purchase, for the support period on your license (6 months, extendable on CodeCanyon):

  • Help installing on a server that meets the requirements.
  • Help connecting WhatsApp with the steps in these docs.
  • Fixing bugs in Desorix and the included module and plugin.
  • Questions about how included features work.

Not covered:

  • Customisation or new features (we're happy to hear ideas, though).
  • Problems caused by the hosting provider, server configuration or third-party plugins.
  • Meta's decisions: account or template approval, restrictions, bans, display names, messaging limits.
  • Charges from Meta or AI providers.
  • Installs whose code has been modified.

Updates are free for everyone with a valid license, whether or not the support period has ended.

Reporting a security issue ​

Email support@desorix.com with "Security" in the subject, not the public comments. We'll reply within 2 business days and credit you in the changelog if you wish. See Security.